What a rip
Purchased this product last year. It worked fine for about 6 weeks. Then it started shutting itself off. I tried 2 or 3 times to contact the company and never received a reply. Started trying to use it again this year. It worked for about 2 weeks then it started the same old stuff again. Read thru the manual, followed the instructions exactly. Still it doesn't work right. Still can't get anyone to return my messages. If you get one, I hope it works for you, cause if it doesn't, you're just screwed. There is NO customer support. I'll never buy another product from this company and will tell anyone I know not to either.
RTFM
This review applies to lots of Mr. Heater products.
I have owned 3 Mr. Heater products for several years now: a Portable Buddy and two Big Buddies. Initially I had the same frustrating issues with them. After a period of use, they would not stay lit. After contacting the company and getting a replacement regulator for one of the units, I came to understand a few things that are necessary for their proper operation:
1. Propane contains a bit of oil that will eventually clog the regulator and render it inoperative.
2. The black supply line that I bought reacts with the oil and/or propane, creating an even bigger mess.
3. There is a green supply line available from Mr. Heater that does not react with the oil/gas.
4. The problem is nearly eliminated by just following the instructions in the operating manual:
"To shut off heater, shut off propane at supply tank, allow heater to use-up propane in supply line until heater shuts off,...
Good deal
It's a good deal but I couldn't use it because of the moisture that burning propane puts back into the air. Otherwise, it worked real good.
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